CUSTOMERS of a 'failed' dress agency in Romsey who are still waiting for their clothes to be returned or money owed are being urged to get in touch with the business before time runs out. 

Simon Wills opened Change Of A Dress in Bell Street, Romsey in December 2020. 

It offered customers the chance to sell and buy clothing, or to rent items, with the shop taking a cut for the handling. 

However the shop ran into difficulties with decreased footfall and rising overheads in April 2022 and it closed its customer-facing side of the business and moved into a storage unit on an industrial park. 

Problems with IT and communications meant that many people did not realise that the shop had moved - and many took to social media to express their upset. 

READ MORE: Change Of A Dress Romsey: Simon Wills pays money owed to customer

Some customers got in touch with the Romsey Advertiser and a series of stories were published. 

Now, more than a year later, Mr Wills has said that he is still trying to sort out the clothes that he has, and he urged customers to get in touch if they are still waiting. 

He said: "We have tried to make contact with our customers to arrange delivery, that's the preferred method of return as we do not have a counter at the unit we are in." 

He said the business still has 'stacks' of people's clothes - and warned there was only a finite amount of time that he could continue funding the storage of them. 

He said: "I am mindful of the customers, it is their clothes, it is not mine to get rid of, but if they don't pick up their clothes by a certain date then we will have to do something with it all. The business has failed totally. However, we are doing our best."

One customer who is still waiting is Pamela Jackson, from Shirley. 

She got in touch with the Advertiser to help reunite her with her clothes - six items she took into the shop in November 2021 - which Mr Wills has now promised to deliver. 

She had hoped to make £175. 

She said: "I tried in vain to get my clothes back, some of them brand new. Several attempted telephone calls and emails, even a formal letter suggested by Trading standards, did not get a response. Before the shop disappeared I called in and one of my dresses had actually been sold and the man promised a cheque in the post, which never arrived." 

Change Of A Dress is listed on Companies House as being run from Horsefair Mews, in The Horsefair, Romsey. 

To get in touch with Change Of A Dress call 07985272643 or 07985272647 or email theteam@changeofadress.co.uk