Normal service has been resumed at the Royal Hampshire County Hospital in Winchester after severe IT problems.

The issues came as a result of when a workman damaged a fibre optic cable at a building site in the Dummer area near Basingstoke, and affected broadband at around 4,000 homes.

Following the problems, there was a backlog of patients, but services have now caught up.

Patients could not be booked in, files could not be accessed, operations were delayed and X-ray sessions were postponed. Staff had to return to working with pen and paper.

Openreach engineers worked without a break to repair the damage and restore the main connection to the NHS sites.

READ MORE: Winchester hospital IT crisis resolved but backlog of work remains

A spokesperson from Hampshire Hospitals NHS Foundation Trust said: “The IT technical issues experienced across our sites as a result of offsite construction work were resolved on June 10, after which our recovery plans were quickly implemented and normal service resumed.”

An Openreach spokesperson said: “Following two weeks of repair work, engineers have restored service to our network in Basingstoke.

“While we were able to repair all fibre cables by 14 June, the scale and nature of the damage to the copper network meant that it took longer to repair. All homes and businesses in and around Basingstoke should now be back online. We’d like to once again thank everyone affected again for their patience and remind everyone to contact their provider if they have any further faults.”

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